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All customers are advised to acquire a support ticket by emailing their problem to support@servercity.co.uk
Please provide a detailed description of your problem along with accurate contact details. Once you have a trouble ticket number you can contact our support team for updates by email or by calling us on 0871 260 1000. Our Support Office Hours Are 9:00am - 5:00pm, Monday through Friday Note: Customers with emergency out of hours support issues can contact us on 0870 4205508. |
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We are currently developing a comprehensive, dedicated support website. In the meantime please check the status updates below or email our support team We have recently experienced a brief outage at our East London data centre We lost connectivity to one of the exchanges where we pick up the bulk of our transit. We are following up with the exchange to find out the casue of the problem. The outage occured between 16:54 and 17:06. Server City Support |
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