A dedicated or colocated server is just one part of a hosting package. To keep things running smoothly you need to maintain the operating system and applications, a task which can eat up a lot of your time. Say goodbye to all the headache's and strain - our managed solution is here!
This service extend upon our stand-alone server range to offer you a complete management solution for your peace of mind, just pick a server and the right management package for your needs.
You can be assured that by investing in this excellent new service, you will be able to enjoy a more secure and reliable product, without having to incur the expense of hiring a dedicated IT professional.
Server City has partnered with IBM to provide enterprise level fully managed server solutions at an SMB price.
The business benefits to you the customer speak for themselves:
Making the systems available to optimum levels
Detecting and fixing problems quickly
Owning and managing the process
Capturing and reporting on long term capacity issues
A cost-effective, flexible solution that is scalable and can grow with your future requirements
An enhanced server infrastructure and data security
Simplification of an increasingly complex infrastructure management
Control of IT expenses - predictable monthly fee
The tracking of key processes to completion
Server and Network Device Management
By utilising Server City and IBM's managed services you are accessing a pool of technical resources more varied and highly skilled than any organisation alone could justify; and you can tap into particular expertise whenever required.
We will tailor our standard solution to work within security standards and policies set out by you the customer which can include (but are not limited to):.
Server failure - a server does not respond to polling
Hardware Failure - a system hardware component fails
Potential Problem Indicator - a system parameter returns a value outside an acceptable range causing the system to instigate an asynchronous alert. Such alerts will be at a hardware, operating system or application process level.
Resource issues (e.g. excessive swapping)
Configuring and tracking back-up schedules and performing backups
Confirming that backups have worked correctly and have completed in the specified time windows (failed backups to be re-submitted the next day)
Maintaining the tape backup pools (ensuring adequate space available on backup media)
Maintaining of backup application integrity and managing change and growth of the backup requirement in line with changing business needs over time e.g. increase in data volumes
Performing restores (Operating System Files) on your server
OS Patching Service
Front Desk
The Server City front desk acts as the single point of contact for operational delivery. The main role of the front desk is to co-ordinate between you the customer, Server City network engineers and the IBM server management team. Security, capacity and outage alerts along with administrative and other technical requests are channeled through and managed by our experienced front desk team who will contact you the customer, network or server engineers as appropriate.
Proactive Monitoring
In addition to the network monitoring centre at Server City, IBM will deploy a monitoring agent to each supported server, designed to proactively alert us of developing or actual issues - often before problems are being experienced by your users. Such monitored events are centrally captured at the IBM central control bridge in the Weybridge facility and processed using sophisticated monitoring infrastructure.
In the event of a monitoring alert from the supported server equipment being generated, the problem is immediately highlighted on the video wall and an alarm is sounded. Appropriately trained specialists are notified, and use the management tools at their disposal to analyse the problem and take appropriate remedial action.
Issues are escalated to appropriately skilled engineers who undertake remedial actions. As well as monitoring alerts, other requests relating to the services could be reported to the centre via your end user help desk or Key User(s).
Using industry standard tools and communications, the IBM automatically monitors all the major aspects of a server's operation remotely. In fact in some cases the tools can even be configured to automatically fix problems with no operator intervention at all.
Managed Servers
